Alert: Unaffiliated bill payment service targeting SECPA members
It has recently come to our attention that a company known as Doxo, Inc., which is not affiliated with Southeast Colorado Power Association, is using our contact information and reputation to market its online bill payment service to potential customers. SECPA is not in partnership with this company and have not authorized them to use our logo or materials. Furthermore, we do not require that members use Doxo’s services to pay invoices.
SECPA already offers secure online bill pay from our website, as well other payment options. As an electric cooperative rooted in the community it serves, and as a not-for-profit organization, we put people – our members – first. That’s why we’ve created options for paying your bill that are convenient, secure and trustworthy, and that’s why we’re asking you to be alert about this issue. Please note that SECPA does not charge for online bill pay while Doxo charges a convenience fee of $3.99 for their services. It’s also important to note that if you use Doxo, your account is not credited until SECPA receives the payment from Doxo. This can take time and cause unnecessary late fees and charges.
If you enjoy the convenience of online bill pay, please make sure you have gained access to our payment portal by clicking through from our website, www.secpa.com. Our members matter, and our promise is to continue to look out for you.
Please contact our office if you have any questions.