COVID-19 UPDATE 3-23-2020
As of 3-23-20, until further notice, all our office location lobbies will be closed. We encourage our consumers to take advantage of all our other payment options including the after hours drop box at each location. Numbers are posted on the doors to call and speak to a Member Service Representative if you have an issue that must be handled in person, such as a large cash payment. Representatives are still taking calls and performing all their normal business activities, it is just the lobbies that will be closed to walk-in traffic.
We are taking these measures to help ensure the health of our employees and the public as well as to deal with reduced on-site staffing as we strive to comply with the directives issued by the Governor to reduce employees in the workplace.
Thank You for your understanding and we wish everyone health and safety throughout this trying time.
COVID-19 UPDATE 3-20-2020
We would, however, like to remind everyone of all the convenient payment methods we offer in addition to mailing your payment or bringing payment in to one of our offices.
Our consumers can visit www.secpa.com and follow the link there to sign up for Smarthub which will allow you to pay your bills online as well as view past bills, usage history, and other useful information. You can also download the Smarthub app from the Apple App Store or the Google Play Store and manage your account from your phones and tablets. Pay by phone is also available 24X7 at 866-999-8450.
We also have convenient drop boxes located at all our office locations where payments can be dropped off anytime day or night. We are encouraging our members to make use of the drop boxes if at all possible to save a trip into the office, and we will be checking the boxes frequently during this time to ensure payments are entered promptly.
If you are making a cash payment or otherwise require assistance from a Member Service Representative the offices are still open and we are happy to assist you. This is a very fluid situation that could change rapidly but we will inform you of any changes as they happen.
Manage My Account gives you access to:
- Pay your bill
- Set up automatic bank draft
- View billing and payment history
- Monitor kWh usage
Pay Now allows you to:
- Pay your bill
- Check account balance
- Receive email payment confirmation
Pay Now allows you to make an immediate payment without creating a SmartHub login. Account number, last name and payment information required.