Outage Center

Power Outages

We understand how disruptive power outages can be and we are committed to restoring your service as quickly and safely as possible.

How to Report a Power Outage

If you are experiencing a power outage, please report it by calling 719-384-2551 or 1-800-332-8634. For outages after hours, call 1-800-332-8634.

Important Notice About Social Media

Please do not report power outages on our Facebook page. Our Facebook page is not staffed 24/7, and outage reports submitted there may not be seen right away. Reporting outages on social media could result in delays in getting your power restored.

Emergency Preparedness and Storm Safety

Before, during, and after a storm, the following measures outline essential steps for ensuring safety and preparedness. Click to expand and view.

Take these steps before a thunderstorm

Unplug electronic equipment before the storm arrives.
Avoid contact with corded phones and devices, including those plugged in for recharging.
Unplug appliances and other electric items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.
Avoid contact with plumbing and bathroom fixtures. They can conduct electricity.
Stay away from windows and doors and stay off porches.
Do not lie on concrete floors and do not lean against concrete walls.
Avoid natural lightning rods such as a tall, isolated tree in an open area.
Avoid hilltops, open fields, the beach or a boat on the water.
Avoid contact with anything metal — tractors, farm equipment, motorcycles, golf carts, golf clubs and bicycles.

Take these steps during a thunderstorm

When thunder roars, go indoors! Move from outdoors into a building or car with a roof.
Pay attention to alerts and warnings.
Avoid using electronic devices connected to an electrical outlet.
Avoid running water.
Turn Around. Don’t Drown! Do not drive through flooded roadways. Just six inches of fast-moving water can knock you down, and one foot of moving water can sweep your vehicle away.

— From ready.gov

Take these steps after a thunderstorm

Stay Informed: Continue listening to local news or a NOAA Weather Radio to stay updated about severe thunderstorm watches and warnings. More severe thunderstorms could be headed your way.
Contact Your Family and Loved Ones: Let your family and close friends know that you're okay so they can help spread the word. Text messages or social media are more reliable forms of communication than phone calls.
Assess the Damage: After you are sure the severe weather threat has ended, check your property for damages. When walking through storm damage, wear long pants, a long-sleeved shirt and sturdy shoes. Contact local authorities if you see power lines down. Stay out of damaged buildings. Be aware of insurance scammers if your property has been damaged.
Help Your Neighbor: If you come across people who are injured and you are properly trained, if needed, provide first aid to victims until emergency response team members arrive.

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SECPA Outage Map

Important Notice About Social Media

Emergency Preparedness and Storm Safety

Take these steps before a thunderstorm

Take these steps during a thunderstorm

Take these steps after a thunderstorm

Storm-related outages

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View the

SECPA Outage Map

Important Notice About Social Media

Before a Storm

During a Storm

Take These Steps After a Thunderstorm

How We Restore Power

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